Terms and Conditions

We are glad that you picked PVCpatches.ca. It is a site where creativity meets customization in the form of high-quality PVC patches designed with precision and delivered across the Canada.

By accessing or using our website or placing an order, you agree to the Terms & Conditions outlined here. These terms form a binding agreement between you (the customer) and PVCpatches.ca ("we," "us," or "our").

Please read this carefully. If you do not agree with any of the terms below, kindly do not use the website or our services.

PVCpatches.ca is an online store offering bespoke PVC patches, including keychain patches, military insignias, morale badges, hat patches, and more. We provide design assistance, customer support, and nationwide shipping across the Canada.

You must be at least 18 years old or legally capable of entering binding contracts to place an order with us. By using the site, you warrant that:

• All information you provide is true, accurate, and current.
• You will not use the site for fraudulent, illegal, or abusive activities.
• You accept these terms in full.

We reserve the right to refuse service, suspend your account, or cancel your order if we suspect misuse or unlawful activity.

All content found on PVCpatches.ca, including logos, text, designs, artwork, graphics, icons, and layout, is either owned by or licensed to us.

What this means:

• You may view or download content for personal use.
• You may not copy, reproduce, distribute, sell, or modify any content without written permission.
• Designs submitted by you for custom orders remain your intellectual property. However, you grant us a limited right to use your designs strictly for production purposes.

We do not claim ownership of your designs unless expressly agreed upon.

When you place an order on our site or via email/chat, it undergoes the following process:

• Design Brief – You provide your artwork or concept.
• Quote & Approval – We share pricing and timelines.
• Digital Proof – We create a mockup for your approval.
• Production – Manufacturing begins after your confirmation and full payment.

Your order is considered confirmed only after we receive final design approval and complete payment. We reserve the right to decline any project that violates intellectual property laws, promotes hate, or conflicts with our values.

All prices displayed on the website are in GBP (£) and exclusive of VAT unless stated otherwise.

• We require full payment in advance before production.
• Payments can be made via debit/credit card, bank transfer, or other approved methods.
• Once payment is processed, you will receive an invoice and estimated delivery schedule.

We use secure, encrypted third-party processors for all payments. We do not store your card details.

Typical production timelines range from 7 to 14 business days after final approval, but this can vary based on design complexity and quantity.

We ship across the Canada using reliable courier services. Shipping costs and timelines will be confirmed when the order is placed. Once dispatched, we are not liable for delays caused by third-party delivery services, but we will do our best to assist if issues arise.

You may request to cancel your order only before final design approval and payment. Once production begins, cancellation is not possible due to the bespoke nature of the products.

If you cancel after design work has begun but before manufacturing, a design fee may be deducted from any refundable amount to cover our time and resources.

Because our products are custom-made, we cannot accept returns or offer refunds unless:

• You receive the wrong item(s)
• The product is defective or damaged upon delivery
• The final product does not match your approved design

In such cases:

• You must notify us within 24-48 hours of delivery
• Provide clear photos and a written explanation
• We will review and may offer a free reprint or partial/full refund

Refunds are processed via the original payment method and may take up to 7 working days.

Important: We are not liable for minor variations in colour, thickness, or texture due to the nature of the PVC manufacturing process.

All custom designs you submit remain your property. We do not reproduce or share your artwork for other clients unless:

• You grant us written permission
• It's a design we developed in-house and offered to you

We reserve the right to feature images of completed products in our portfolio or social media, strictly for promotional use. If you wish to opt out of this, let us know in writing.

Any reviews, comments, testimonials, or messages you post or send may be used by us for marketing purposes, provided they do not contain confidential or copyrighted information. By submitting content to us, you grant us a non-exclusive, royalty-free right to use it for business purposes.

While we strive for excellence in every order, PVCpatches.ca shall not be held liable for:

• Delays due to courier or customs issues
• Slight colour or sizing variances
• Losses resulting from the use or misuse of our products
• Design flaws in customer-submitted artwork
• Our liability, if any, is limited strictly to the cost of the goods purchased. We do not accept responsibility for indirect, incidental, or consequential damages.

We do not make any explicit or implied warranties regarding:

• The suitability of our patches for specific use cases (e.g., medical uniforms, combat environments)
• Uninterrupted access to our site or services
• Complete colour matching across digital and physical formats

While we do our best to exceed your expectations, some aspects (like monitor colour accuracy or courier timelines) are outside our control.

We reserve the right to suspend or terminate your access to our website or services if we believe:

• You have violated these terms
• You are using the platform fraudulently
• Your activities pose a risk to our reputation, systems, or other customers

Such action may be taken without prior notice if required to protect the business or comply with legal obligations.

We shall not be held liable for any delay or failure in performance caused by events beyond our reasonable control, including (but not limited to) natural disasters, labour strikes, war, pandemics, government restrictions, or service disruptions.

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes or legal matters will be handled exclusively in the courts of Ontario.We encourage open communication and will do our best to resolve any concerns amicably before it gets to that point.

We may update or revise these Terms & Conditions at any time. We recommend reviewing this page periodically to stay informed. Continued use of our site and services after changes implies your acceptance of the new terms.