Privacy Policy

Welcome to PVCpatches.ca, the home of custom-made PVC patches for keychains, hats, uniforms, gear, and everything in between. Your privacy matters to us, and this Policy is here to explain what we collect, why we collect it, and how we protect it. It's comprehensive, but we've written it in a clear, friendly tone so you can easily understand every clause mentioned in it. By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

PVCpatches.ca is a Canadian-based business specializing in the design and creation of custom PVC patches. Whether you're ordering morale patches for your team or custom keychains for a brand launch, we collect certain information to serve you better and keep things running smoothly.

What Information We Collect

We only collect what we need to fulfil your order, respond to your queries, or improve your experience. Here's what that may include:

a. Personal Information

Full name
Email address
Phone number
Shipping and billing address
Business name (if applicable)

b. Order Details

Product preferences
Design specifications
Quantity and customization notes

c. Payment Information

We do not store card details. All transactions are securely processed through third-party payment gateways (e.g., Bank Transfer, Stripe).

d. Technical Data

IP address
Browser type and version
Time zone setting and location
Operating system and platform
Device type

e. Usage Data

Pages visited
Time spent on each page
Click patterns and navigation paths

f. Cookies & Tracking Tools

We use cookies to personalize your browsing experience.

How We Collect Your Information

We collect data in a few ways, some from you and some through tech that runs in the background.

Directly from you when you:

Place an order
Contact us via form, chat, or email
Request a quote or sample
Sign up for newsletters

Automatically through:

Cookies
Analytics tools
Server logs

From third parties, such as:

Payment processors
Social media platforms (if you interact with us via those channels)

Why We Collect Your Data

We don't collect data just for the sake of it. Here's why we need it:

To process and deliver your orders accurately
To communicate order updates, delays, or design confirmations
To respond to your customer service queries
To improve our website, products, and customer experience
To send you marketing offers (only if you opt in)
To comply with legal and regulatory obligations

How We Use Your Information

Here's how your info helps us serve you better:

Contact and order details are collected for the purpose of processing orders. They are a contractual necessity. For our legitimate interest, we gather contact and usage data as a part of our customer service. The email address used for email marketing solely depends on your consent. The technical and usage data also helps in fraud detection. We use cookies for analytics and site improvements. We will never sell or rent your personal data to anyone.

How Long We Keep Your Information

We'll keep your data only as long as necessary:

Order-related data: up to several years (for tax and accounting purposes)
Marketing data: Until you unsubscribe or request deletion
Customer service chats: Typically 12 months

You can ask us to delete your data at any time, and unless we have a legal obligation to keep it, we will.

How We Keep Your Information Safe

Security is a top priority. We take both technical and organizational measures to ensure your data is protected.

a. Security Measures We Use

SSL encryption across our website
Secure third-party payment gateways
Regular malware scanning
Restricted access to personal data within our team
Password-protected internal systems

However, no system is completely fool proof. If there's ever a data breach, we will notify you in line with legal requirements.

Your Privacy Rights (Under Canadian Law)

As a Canadian user, you have rights under laws like PIPEDA:

Right to access your personal data
Right to request corrections to incorrect info
Right to be informed how your data is used
Right to withdraw consent (e.g., unsubscribe from emails)
Right to request deletion unless we're legally obligated to keep it

Cookies Policy

Cookies help us understand how people use our website and let us personalize your experience. Here's a quick breakdown:

a. Types of Cookies We Use

Essential cookies – Make the site work (e.g., checkout)
Performance cookies – Analyze how users navigate our site
Functional cookies – Remember choices like your location
Targeting cookies – Used for advertising (only if you opt-in)

You can control or delete cookies through your browser settings. Please note: blocking some types may affect your experience on the site.

Third-Party Services

We work with trusted service providers to enhance your experience. These may include:

Payment processors – Bank Transfer, Stripe
Email marketing tools – (only if you subscribe)
Analytics tools – Google Analytics

Each of these services has its own privacy practices. We encourage you to review them if you're curious.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If the changes are significant, we'll let you know via email (if you're subscribed) or a notice on the website. Make to keep an eye on all the latest changes and updates.